New ‘Hywel Dda Post’ system allows patients to access appointment information securely online
HYWEL DDA University Health Board has announced the rollout of Hywel Dda Post, a new digital service which allows patients to view their outpatient letters securely online.
The initiative forms part of the Health Board’s wider commitment to improving communication and enhancing patient experience across its services.
Hywel Dda Post gives patients quicker and more convenient access to important appointment details, reducing the need to wait for letters to arrive in the post. Patients can view their correspondence through a secure online platform using a smartphone, tablet or computer, at any time and from any location.
The Health Board says the move will also help reduce reliance on printed materials and postal deliveries, supporting environmental sustainability by lowering the organisation’s carbon footprint.
Anthony Tracey, Digital Director, said: “Hywel Dda Post is about giving people greater choice and control over how they receive information about their care. Many patients tell us they want faster and easier access to their letters, and this secure digital option allows us to do that.
“So far, 70 per cent of our patients who have been invited to Hywel Dda Post are now accessing their appointment information online.
“Of course, digital access will not replace traditional communication for those who prefer it. Patients who want to continue receiving printed letters by post will still be able to do so.”
The Health Board added that patients will also be able to tailor how they receive outpatient letters, including options for communications in Welsh, large font, braille, or printed on yellow paper.
Most outpatient services are now available on the platform, with additional clinics expected to be added over the coming months.
Sharon Daniel, Executive Director of Nursing, Quality and Patient Experience, said: “Clear, accessible, and timely communication is essential to patient care. Hywel Dda Post gives members of our communities more choice and control, including the opportunity to reschedule appointments if they are not convenient – helping us to deliver a service that is inclusive and responsive to individual needs.
“Enabling patients to access letters digitally also makes them more accessible. We are keen to remove barriers, so every patient feels supported and informed.
“However, we understand that not everyone has access to digital technology or feels confident using it. To support digital inclusion, our team can offer guidance to help patients who wish to use the service but need assistance.”
Further information is available on the Health Board’s website, including a Q&A section explaining how to access the service and reassurance for those who prefer to continue receiving letters by post.
